Archive for November, 2019

Under 20 year olds, do you know what is going on?

Monday, November 18th, 2019

pinterestKeeping up with the kids.

Here’s another point about brand building in the 21st century.  The internet means changes are immediate.  In analogue times change was slower and it was easier to keep pace.  Now it is faster and more important, and in some ways more cryptic.

Its important for anyone who is advising a brand that seeks resonance with the under 20s to know what’s going on.

Fortunately MediaCom’s Connected Kids Research has delivered a snapshot of daily life for school kids and their digital world, an insight crucial for building brands with this group.  And of course therefore for ensuring future brand resilience.

Data driven personalisation is something that teens not only expect, they welcome.  They expect communications to be bespoke and they have high expectations and swift contempt for mistakes.  In addition live TV still has a key role for them too – and is a unique way in which they can connect with friends and family.

Social media is regarded as a blessing and a curse.  The upside is that it allows teens to feel included and validated.  The downside is that it allows teens to feel excluded and pressured.  A proportion of them have taken some control of their social media usage by removing apps or setting their own limits to screen time.  According to the report the highs and the lows are magnified in teenage girls.

This is something that Edwina Dunn’s Female Lead has had a look at too and has staged an intervention.  The organisation, which is dedicated to showcasing inspirational role models for girls, conducted a trial where they encouraged teen girls to follow a more diverse set of influencers outside of the typical celebrity which is the current norm.  This in turn challenged the algorithm which meant that more diverse content was served to their apps.  The experiment succeeded in breaking open the narrow echo chamber that the girls had been boxed into which they themselves characterise as negative.

Brands clearly can have an opportunity to create distinctive memory assets amongst teens by using social media platforms for inspiration and change.

Language itself is changing too.  Linguist Gretchen McCulloch has highlighted the fluidity of the new language norms in her book “Because Internet, understanding how language is changing.”   There are rules to language online, but they are constantly evolving and to be fluent a brand must stay up to date.  She’s a fan (as am I) of emojis, claiming that formal writing “lacks the physicality of speech, where so much communication stems from our facial expressions and our gestures.  Emojis fill this void by restoring out bodies to our writing.  Think of the thumbs up or the tears of joy; they project part of a virtual body” writes Sunday Times Culture reviewer Rosamund Urwin.  Or in other words you can let people know when you’re telling a joke over email 😊.

The 47,000 Inuit who live in Canada have only just agreed on a single writing system.  Until now they have had 9 different systems, invented in the 18th century, some with symbols (syllabics) rather than the roman alphabet.  It took a task force 8 years to agree on the system.   Some of the region’s biggest advertisers will however continue to use syllabics as well as the official writing.  The pace of change in the Arctic is icily slow.  In contrast it is more essential than ever to stay on point for communicating with teens in the UK.




Ten considerations for 21st century brand building

Tuesday, November 5th, 2019

ipa061_award_finalIt isn’t either or.

One of the plagues of our industry is binary thinking.  Its nice and simplistic to pit different ideas or disciplines against each other.  It isn’t true or helpful.

A thorough reading of the IPA Effectiveness award winners in 2018 shows that there are many factors that might need to be considered to build brand resilience.  I was asked to address this at the IPA Eff Week Conference in October and used my experience as a judge and deputy convenor of reading the entries more than once, and of the discussions in the judging room, to summarise some of the topics a 21st century brand building communications campaign must think about that weren’t really an issue last century.

First of all, (and this was always true), it is not a question of either brand or performance.  There are essentially two good forms of advertising.  Advertising that creates desire for the brand, and advertising that harvests demand in the short term.  Both elements are essential in combination, and need measuring against relevant kpis, and the system effects of each on the other, and the question is the balance of the two.

Here are another ten considerations for brand building in the 21st century, that were probably not considered specifically 21 years ago. They have proven award winning effect in the IPA entries all of which are available at WARC.

In each point, for simplicity, there are just one or two case studies.  There are more in the awards data bank that could be mentioned and are well worth reading.  You’ll find your favourites.

They’re not in any particular order.  None of the considerations are either/or.  Its and and and and and and and and and and.

  1. Diversity

The British Army increased the number of applications it received after launching a compelling story-based campaign to reach a broader more diverse group of young people.

L’Oreal True Match increased its UK range of foundations to 23 shades to promote a more diverse and inclusive approach to beauty.

Both awards only addressed who was in the advertising not behind the scenes.  It is undeniably also a worthwhile consideration to think today about the diversity too of the teams working on the account, behind the camera and in the decision making senior teams.

  1. Purpose

For Barclays purpose-led communications accelerated its cultural transformation and delivered a step-change in marketing effectiveness.

The effect was proved against a consumer roi but also in terms of employee motivation.

  1. Frictionless customer service and comms.

Ella’s Kitchen created a new communications model designed to support, not sell to mums and dads, which encouraged loyalty.

  1. Personal and personalised.

Again not a binary choice.  Weetabix restored a personal connection with the customer by reviving an old still powerful brand asset (Have you had your Weetabix?)  Ikea demonstrated in addition the power of personalisation for every shopping mission.

  1. Be culturally resonant.

Every great brand has cultural resonance, and it is now something that needs to be a deliberate consideration because culture moves so fast.  There’s lots of great examples in the awards but Guinness’ Compton Cowboys is a great story.

  1. Use of data

There’s more data in the world than there are great insights.  32Red is a good story of intelligent use of data to drive business success.  Direct Line Group won the award for best new learning.

  1. Partnering

Suzuki’s use of Ant and Dec stands out as a different approach to effective advertising.  DFS demonstrated the role of partnerships to change brand perception.

  1. Experience

User experience is more important than it used to be.  Customer expectations rise all the time and your standard is set at the best experience you’ve ever had, not the norm for the category.

Skittles took their rainbow free pack experience instore to great effect and the Art Institute of Chicago literally created the experience of sleeping in Van Gogh’s bedroom to promote their exhibition.

  1. Brand safety

This wasn’t mentioned in any of the case studies but will have been part of the consideration of all schedules in a way that was unknown last century.

  • Integrated media and messaging.

The best case studies did this.  They created a whole that was greater than the sum of the parts.  Audi – the Grand Prix winner – did this to great effect.

That’s the ten.  The next round of effectiveness awards for 2020 is now open.  As 2020 Convenor I can state that the judges are seeking more diversity of evidence to add to the databank and entries from around the world.