“Any fool can buy a car, but you can’t buy respect”.
“free fall”, Robert Crais
You can’t buy respect. You have to earn it.
There’s some jobs where hierarchy and status mean that everyone below you more or less does as you tell them.
I imagine the armed forces work like this, and the police (although the TV is littered with rogue detectives who operate outside the system and get results.)
Then there’s other workplaces where the hierarchy isn’t as clear, or even if it is a title does not necessarily mean people do as you tell them.
Whatever the system, however lofty a title or a position in a hierarchy, it means nothing without respect. And respect can’t be bestowed, as a title can. It must be earned.
Some people approach their job yearning for status, believing that they could just get so much more achieved with a better place in the hierarchy. Often they are doomed for disappointment. When that well deserved promotion comes, they might be faced with the fact that still no-one ‘below’ them does as they are told.
In media and adland a disrespect for hierarchy is not that rare. Many would argue that it isn’t unhealthy in an industry that has to survive disruption and constantly reinvent itself. If you don’t challenge the status quo you don’t get growth, especially now. A good media sector culture will tolerate a reasonable level of challenge, in fact thrives on it, and that includes challenging status as well as status quo.
Respect however, that’s another thing. Respect can’t be bought. It isn’t bestowed by a title or a promotion. It has to be earned.
There’s a resounding example of this doing the rounds at the moment. Dave Trott wrote a memo, on paper, 30 years ago about the creativity of his team at ad agency GGT. One team member kept the memo and showed it to a colleague who posted it last week on facebook. The content of the memo is, if he won’t mind me saying so, typical of Dave. He believes difference is crucial for stand out, that most ads disappear as wallpaper and that it is as important now to break with convention as it ever was. Three decades ago Trott said: “Instead of trying to be totally different to what’s around we’re more often nowadays concerned with trying to do the same thing but better”.
As well as ads many comms strategies fall into this trap, aping the competition but trying to beat them rather than doing something completely different. To answer the brief that has been given well rather than differently. How many conversations are had about how to win Christmas like brand x (insert name of well known retailer here) rather than by doing things that haven’t been done before?
What shines out for me about this though is not just the lesson of difference, of zigging when everyone else is zagging, but the level of respect that this shows for a great creative director and a great boss. Campaign reports that Trott said that the memo had been kept by a former staffer at GGT, Andy Archer, who now teaches at art school and who had shown it to his colleague Roger Stanier, who posted it on social media. They add that: “His words, which in spite of their age appear to be as pertinent today as they were then, have clearly struck a chord with the ad industry.”
Respect, you can’t buy it. You can’t control whether people give it to you, not really. It doesn’t go along with a title or a status. It doesn’t correlate with how many people report into you, what your bonus is or how many followers you have on social media.
Respect is hard earned and given freely, and it lasts.
What you need for next level leadership
Thursday, February 22nd, 2018“We want the delegates to understand that what’s got them to the senior level that they are at now, isn’t enough to take them to the next level of business leadership”.
What’s necessary for the next level?
Technical expertise and being an excellent practitioner are taken as read. Neither of those skills are enough for management, let alone leadership.
Emotional intelligence is certainly crucial.
To lead you need to understand your own motivations, and then to share them. It’s not enough to share your targets, your key performance indicators. It isn’t enough, as Daniel Pink explains in his book “Drive”, just to share rewards financially with your team. You have to share your feelings. You must understand the motivations and feelings of your team. In both respects this requires emotional intelligence.
Emotional intelligence alone is not enough either though.
You need emotional flexibility.
To grow a business you frequently need to pivot. A strategy that suited your business 5 years ago is unlikely to deliver for the next 5 years. Customers are changing, for example, becoming more demanding of meaning and purpose as well of good value. They’re increasingly unwilling to compromise and their impatience with inadequate service levels or slow tech is increasing. Revenue models and sales channels might need to change to make sense of ROPO (Research online, Purchase offline and Research offline, Purchase online), meaning a change to how you motivate sales teams. Automotive sales have been step-changed by the growth in lease to own. Other sectors will follow. A good business leader will take advantage of these changes and pivot their strategy.
To grow a team you need to pivot emotionally too. If you get stuck in a narrative of negativity about a team member or allow negative thoughts to undermine your own abilities to deal with a difficult situation then you can’t be a great leader.
Take the example given by Susan David, author of Emotional Agility, in HBR. She describes Jeffrey, who gets angry at work, with his boss, with his team, when they don’t behave entirely as he thinks they should. When Jeffrey tries to suppress his anger he’s left feeling that he hasn’t been able to bring his whole self to work. So he’s less effective and of course even more angry.
She advises that Jeffrey needs to detach from the feelings and label them. So: “my colleague makes me furious becomes: I’m having the thought that my colleague is wrong and am feeling angry about it”. Detached, labelled, it is easier to deal with. You can even ask yourself, what if I could stop being so angry with them? Or maybe, what if I am just angry because I can’t control my colleague and I don’t like their approach, but they might have a point?
No-one is suggesting that this is easy. If you can pivot emotionally however you are more open to pragmatic solutions. You are more likely to accept that your colleagues, bosses, team members can change.
Emotional flexibility is crucial for next level leadership.
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